FAQs

“Cheesy Questions”

How do I place an order?

We are weekends only – Saturday and Sunday at this time. Please email us if you have another date request.

Simply navigate to our ORDER page and click on the order form button. You will then be redirected to our Wufoo order form.

– For basic orders (non-holiday orders), please use “standard order form.”
– For holiday or themed orders, please use the appropriately named form.

After an order inquiry is placed, we will reach out within 24-48 hours to discuss the order details.

Order reminders

Ordering as a gift? Please ensure your friend is home or available during the delivery time frame to receive the order. Please provide the recipient’s name and phone number in the order form.
Not sure if you’ll be home? Let us know ahead of time and/or leave a cooler outside for us. We recommend placing it in the shade if possible.
Picking up a board from us? We recommend making your pickup your last stop or bringing ice packs with you. The board should be consumed immediately or placed in the fridge once you get home/reach your final destination.
Going on a trip and taking your board? Let us know and we can chat about a few options.
Have specific delivery instructions? Leave a note in the order form.

In an effort to meet demand, we schedule tight pickup and delivery slots. Being prompt is greatly appreciated and if you are running late, please call/text us.
Orders should not be left outside for longer than 10-15 minutes. Delivery notifications/texts will be sent & refunds will NOT be offered if an order sits out longer than recommended. We are not responsible for any food-related issues upon delivery/pickup.

What size boards/boxes do you offer?

We offer Small (feeds 2-4), Medium (feeds 5-6), Large (feeds 7-10), and XL boards (feeds 10-14).

The Small, Medium, and Large boards are built on disposable, eco-friendly palm leaf platters. The XL board is built on a wooden (reusable) board you can keep.

We offer two types of boxes: snack plates and individual mini boxes.

What is the single snack plate?

The single serving plate features 1-2 cheeses, 1 cured meat, crackers on the side, other accouterments, and honey straw/jam. This is a single portion.

What type of ingredients are included in a board/box?

Every order is unique and no two boards look the same. However, We will we always offer a variety of soft/hard cheeses, cured meats, & other seasonal accoutrements such as nuts, jams, dried fruits, fresh fruits. You can expect seasonal picks as well.

Do you offer vegetarian or pork-free options?

We can omit cured meats on any board and make just a cheeseboard. We do offer pork alternatives such as beef or turkey salami. Pork alternatives are subject to a small surcharge.

Does each order include crackers?

Each order comes with a small amount of crackers (on the side). If you’re a cracker fan or interested in feeding a larger group, you can always add-on extra crackers to your order. Gluten free crackers can also be added for a small surcharge.

Are your boards/boxes custom-made?

If you have specific requests, we will do our best to make accommodations, however, our boards are not 100% custom. Please include any requests in the notes section of the order form/order inquiry.

Can you accommodate allergies/dietary restrictions?

We always do our best to accommodate food allergies and dietary requests, however, we do not operate in a 100% allergy free environment.

By submitting a form and agreeing to an order, you are confirming this.

How long will my board/box/order last?

We suggest eating your board/box the day it is picked up or delivered for peak freshness.

However, if you are ordering in advance, please let us know (in the order form) and we will package ingredients/the board appropriately. We have packaged plenty of boards in advance for trips or for the holiday season.

Do you offer grazing tables?

Yes, we do! Pricing starts at $22.50/pp (appetizer portion) and can be upgraded for +$6.00/pp to a light meal portion.
We create a flat lay spread for you and your guests. Available for 20+ people!

What is NOT included?
10% Service Fee/Setup/Processing Fee
Delivery or mileage fee (over 15 miles)
INDIVIDUAL eco-friendly utensils, plates, or napkins for guests
Clean up services (currently not offered)

Next steps?
Submit an inquiry here
Will follow up via email and provide a price quote
Phone call to discuss table size, group size, logistics, & availability
Client sends us what the table will look like and the total dimensions
Confirm order, pay deposit, & sign service agreement

How far in advance do I need to place an order?

Ideally, 5-7 days. We will do our best to accommodate last minute order requests (submit a form or reach out via email/Instagram). We also recommend booking as soon as you know of your event/need. You can submit an order form or email us to inquire about future dates. During the holiday season we book out weeks in advance.

Do you deliver?

Yes, within the metro Atlanta area (and a few surrounding suburbs). Orders are subject to a delivery fee depending on the zip code/address provided in the order form or order inquiry. We do not deliver to the following areas (not a comprehensive list): Sugar Hill, Lawrenceville, Lithonia, Newnan, Dallas, Douglasville, & Gainesville.

Pickups are always available and can be coordinated.

Do you offer pickup?

Yes! We offer complimentary pickup at the following locations:
– Mt. Paran Country Store (Northside area)
– OK Cafe (West Paces Ferry)
– Total Wine Brookhaven (Peachtree Rd)
– Target at the Prado (Sandy Springs)
– Sprouts Grocery (Roswell Rd/North Buckhead)
– Whole Foods (Buckhead Market Place, 77 West Paces Ferry Rd)

How can I purchase and redeem gift cards/certificates?

– Please note: gift certificates are valid for 1 year and do NOT cover the delivery fee. When purchasing, please email up if you’d like delivery and a total price quote.
– You can simply use our Square link to purchase (linked on our gift certificates page too ) and send an e-gift card of any amount.
– To redeem and apply to an order, the recipient will need to reference the gift certificate in the “notes section” of our order form.
– To redeem for a virtual workshop spot, the recipient of the e-card will need to contact me via email to “redeem this certificate” and receive the workshop information (workshop guide, ingredients list, zoom code) prior to the workshop. A workshop guide and zoom instructions will be emailed for that specific session. 
– To send a physical gift certificate in the mail, please email us at charcuteriechick1@gmail.com. 

How do I pay?

Charcuterie Chick LLC accepts Venmo Business (2% fee), Paypal (2.9% fee), Cashapp (2.75%), and major Credit Cards (3.5%). We will send a payment request to you.
Full payment is required at least 3-4 days prior. 48-hour notice is required to cancel orders (or subject to a one-time cancellation fee). For the credit card payments and to receive an invoice, please provide your email in the “notes section” of the order form.

What other services do you provide?

Charcuterie Chick LLC also offers virtual private/corporate workshops (with a BYOB kit as an upgrade option), in-person workshops (per CDC guidelines), a digital e-book (with tips & tricks), food styling services, and gift certificates. We also offer corporate workshops (both virtually and in-person).

Live out all your cheese & charcuterie dreams.